Unified Communication & Collaboration

Microsoft Teams

We optimise Microsoft Teams as the central hub for communication, collaboration, and project delivery; connecting people, content, and conversations in one place.

Teams, delivered by a Modern Work partner

Modern Work Modern Work
Microsoft Cloud Partner Microsoft Cloud Partner
Business Applications Specialist Business Applications Specialist
Security Security
What We Deliver

Key Capabilities

SharePoint & M365 Integration

Seamless integration with SharePoint, Office 365 and Microsoft 365 apps for a unified digital workspace.

Cross-Platform Communication

Consistent communication across desktop, mobile, voice, and video for a truly connected workforce.

Cross-Team Collaboration

Improved collaboration across teams, departments, and locations with shared channels and workspaces.

Integrated Business Voice

Make and receive business calls directly within Teams, unifying chat, meetings, and telephony in one secure platform.

6 wks

To a governed Teams, Voice and Rooms baseline

40%

Typical telephony cost reduction with Teams Phone

100%

Aligned to Microsoft Teams governance best practice

3x

Faster cross-team collaboration with shared channels

Common Use Cases

Where Microsoft Teams drives value

Teams Phone rollout

Replace legacy PBX or third-party telephony with Microsoft Teams Phone, using Direct Routing, Operator Connect or Calling Plans as appropriate.

Teams Rooms and meeting spaces

Design, deploy and operate Teams Rooms devices that make hybrid meetings reliable, consistent and easy to join.

Teams governance and lifecycle

Introduce naming, provisioning, expiry and access-review policies so Teams sprawl does not become a security or compliance headache.

Teams app and bot development

Build custom Teams apps, bots and message extensions, including Copilot Studio agents, that surface line-of-business data and actions in the flow of work.

Frontline worker enablement

Configure Teams for frontline staff — shifts, walkie-talkie, tasks, approvals — on shared or personal devices with appropriate licensing.

Contact centre integration

Integrate Teams with Dynamics 365 Customer Service or certified contact centre solutions so service teams work in one consistent environment.

How We Work

A proven delivery approach

  1. 01 Step

    Assess

    Review current collaboration, telephony and meeting-room estate plus governance posture.

  2. 02 Step

    Design

    Define target architecture across Teams, Voice, Rooms and governance aligned to your user personas and regulatory needs.

  3. 03 Step

    Deploy

    Roll out configuration, numbering, devices, apps and governance in coordinated waves with adoption support.

  4. 04 Step

    Adopt

    Measure usage, train champions and iterate to turn Teams into the default collaboration platform for the business.

FAQ

Frequently asked questions

Can Teams replace our existing phone system?

For most organisations, yes. Teams Phone supports PSTN calling via Calling Plans, Operator Connect or Direct Routing, plus call queues, auto-attendants and analytics. We run a structured voice assessment before recommending an approach.

How long does a Teams Voice rollout take?

A typical Teams Phone deployment for a mid-sized organisation takes 8–14 weeks including voice design, number porting, pilot and full rollout. Larger multi-country rollouts usually run 4–8 months.

How do you govern Teams sprawl?

We implement naming conventions, provisioning templates, guest access controls, sensitivity labels, expiry policies and periodic access reviews, typically via the Teams admin centre, Entra ID governance and custom automation.

Can you build custom apps and Copilot agents in Teams?

Yes. We deliver Teams apps using the Microsoft 365 Agents SDK (formerly Teams Toolkit), Power Apps, Power Virtual Agents and Copilot Studio, depending on the use case and existing skill base.

Do you support frontline workers on Teams?

Yes. We configure Teams for frontline use with Shifts, Walkie Talkie, Tasks and Approvals, plus appropriate F-series licensing, shared device mode and simplified app layouts on mobile.

Can Synapx manage Teams and telephony for us?

Yes. Synapx-as-a-Service provides managed Teams operations, including voice administration, number management, Rooms device monitoring, governance reporting and end-user enablement.

Ready to Get Started?

Let's discuss how we can help your organisation unlock the full potential of your technology.

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